Terms & Conditions
Privacy & Safety
HOT Snail Studios collects data from you when you register for our website or purchase from us: your account username, encrypted account password, name, address, e-mail, IP address, cookies, and sometimes your phone number. This information is stored on our private server and is accessible only by HOT Snail Studios administration, except in cases where your name, address, and other order information is visible to our workers hired to pack and ship your products. We are also passed data about you from our payment processors such as PayPal and Stripe, however, we do not store your credit card information as this information is visible to PayPal and Stripe only.
Data collected from you is used internally within the business to ship products and provide our services to you, as well as send you advertising e-mails if you have signed up for our newsletter. When appropriate, we share your data with organizations like Stamps.com and Backerkit to ship your orders and provide our services to you. We utilize metrics services like Facebook Pixel and Google Analytics to market our products on their platforms which may track your use of our site or others via these services. You can read more about those services on their websites. Any questions regarding your privacy, including any requests for data or deletion of your data or account, may be directed to firstname.lastname@example.org
- Credit / Debit Cards
- Offline Payments
Terms and Conditions
All trademarks, logos, art, and other visual media contained within this site and our partner sites, is property of HOT Snail Studios LLC and is protected by applicable intellectual property and laws, including but not limited to copyright. You agree not to reproduce, sell, or otherwise distribute works contained without written permission from HOT Snail Studios LLC.
HOT Snail Studios does not guarantee, represent or offer warranty for any items or services. In cases where items arrive damaged, whether from our inventory or in shipping, we may offer an exchange at our discretion. Items damaged after the item has been delivered and item misuse are the sole responsibility of the consumer.
CONDITIONS OF USE
You may not use our site or communication channels in any way that is unlawful or prohibited by these terms. You agree to not use our communication channels to:
1) Abuse, harass, intimidate, or impersonate any person.
2) Infringe any copyright or right of any person.
3) Communicate with us in an offensive manner.
4) Transmit unwanted 'spam' to HOT Snail Studios or any person.
5) Attempt to obtain private information, such as passwords, from any user.
6) Encourage others to infringe on these terms, break the law, or commit dangerous or potentially harmful acts.
ACCOUNT TERMINATION AND BLOCKING POLICY
We reserve the right to terminate your account for any reason, and without notice to you.
Similarly, we reserve the right to block accounts from commenting, accessing, or otherwise interacting with our social media posts and accounts for any reason, including no reason.
ORDER CANCELLATION POLICY
Payment is required when checking out for all online and physical orders. In cases of custom orders, invoices must be paid upfront.
Orders from the HOT Snail Studios shop may only be cancelled if they have not been shipped yet. In order to cancel an order, use the contact form and select "Order Cancellation" and input the order number. There is a 10% restocking fee for cancelling a shop order, with a minimum of $2.00. After shipment, orders can no longer be refunded. Please see our return policy for information on returns.
Custom orders cannot be cancelled or refunded by the customer for any reason. If an order cannot be fulfilled, it will be canceled by us and you will receive a full refund back to the original payment method.
HOT Snail Studios reserves the right to cancel any order for any reason, including no reason. Any orders cancelled by us will receive a full refund back to the original payment method.
SHIPPING AND RETURN POLICY
Please see our Shipping and Returns page for details.