Shipping & Returns
Shipping Policy
All products will be shipped via USPS to the address listed using your payment method at the time of purchase. We will not ship purchased products to any other addresses other than the one listed on your receipt, such as any the customer provides either via the contact form or email. There are no exceptions.
FREE SHIPPING: We offer free shipping for orders over $25.00 that are destined for a domestic US address. International orders will follow standard shipping prices.
WHEN WE SHIP: Orders will ship 2-7 business days after the order is placed. Orders do not ship on weekends, holidays, or certain dates outlined on our Holiday Calendar. Because we ship in large batches, your tracking may not update for a few days after it is shipped.
COMBINED ORDERS: We reserve the right to combine multiple orders into one shipment for logistics purposes. We do not refund shipping fees paid when multiple orders are combined.
LOST IN TRANSIT: If an order is lost in the mail (defined as USPS informs you in writing that the shipment has been lost) we will replace the order if you provide us with the written statement from USPS indicating the package is lost. This is necessary for us to begin an insurance claim.
STOLEN PACKAGES: If an order is marked as delivered but you are unable to find your package or believe it is stolen, we will only replace the package if you provide us with a police report indicating the package was stolen. This is necessary for us to begin an insurance claim.
INCORRECT ADDRESS: If a purchased item had an incorrect address listed at the time of purchase, the customer must contact us using the Contact Form before the item is shipped in order to cancel the order. Items shipped to incorrect addresses cannot be recovered and will not be refunded or replaced.
DAMAGED IN SHIPPING: Please see our return policy for returns and replacements for damaged items.
Return & Exchange Policy
We do not accept requests for returns or refunds after the item has shipped. If an item arrives defective or damaged, the customer must notify us within 5 days of delivery in order to receive a refund, exchange, or replacement, we cannot guarantee requests for refunds or replacements for damaged items will be accepted after this period.
In all exchange cases, we will only ship out replacements after we have received the item back from the customer. For smaller items like stickers, a simple replacement will be considered instead of an exchange.
In some cases, due to inventory stock, limited items, or shop hours, we cannot accept exchange requests, as certain items cannot be replaced. Any items or orders that cannot be fulfilled will instead be refunded.
Refunds are only made back to the original payment method used at the time of ordering or as a store credit. There are no exceptions.
Handmade Items Return Disclaimer
For handmade items like sculptures and pins, small errors are to be expected. While we make sure to properly sort and sell our pins by grade (A-grade being near flawless pins, B-grade being minor noticeable flaws, and C-grade being major flaws like missing enamel.), even A-grade pins are subject to very small errors, including, but not limited to: lose posts, black specks, underfills, or slight overspills of enamel. Unfortunately we can't ensure perfect, flawless, collector's grade pins for every A-grade sold.
That being said, if you do believe you have received a B-grade in error, please send us an email with a picture of the pin, with the flaws clearly able to be seen (feel free to outline them in a digital program if that helps!) And we will be happy to provide a shipping label in order to exchange it for an A-grade!
Order Cancellation Policy
Order cancellation requests must be made via the contact form. Please see our Terms and Conditions for details on cancelling orders.